Orientation for firms weighing up outsourced legal support. General information, not legal advice.
Outsourcing does not move regulatory accountability. This walks through what a COLP should establish before instructing a support provider: who supervises, who is accountable, what clients need to be told, and the difference between outsourcing support work and referring a matter.
A restricted transfer needs a lawful mechanism and an assessment behind it. This explains what the IDTA is, when a firm needs one, what the ICO now calls the data protection test, and the option of never transferring matter data at all.
Salary is roughly two thirds of what a hire costs. This sets out the components a firm should count, why the comparison is usually made against the wrong number, and how a fixed monthly seat changes the risk rather than only the price.
